The agreement
These terms are an agreement between you and Dream Group, Dhaka, Bangladesh ("we", "us"), for the Soulmate app and website. Our Privacy Policy and Child Safety Standards are part of these terms.
Who can join
- You must be at least 18 years old. We remove accounts of anyone under 18.
- You must be legally able to agree to these terms, and not barred from using the service by law.
- You must not have been convicted of a sexual offence or any crime involving violence against a person.
- You must not have been banned from Soulmate before.
- One person, one account.
Your account
Keep your sign-in details safe and tell us at support@dreamithq.com if you think someone else has used your account. Information on your profile must be true and about you, and your photos must show you.
Community rules
Soulmate is for real people looking for friendship, a relationship or marriage. You agree not to:
- pretend to be someone else, use someone else's photos, or create a fake account;
- ask anyone for money, gifts, investments, cryptocurrency, bank or card details, or promote any business, scheme or service;
- harass, threaten, bully, stalk, intimidate or shame anyone, or share someone's private information;
- send sexual content to someone who hasn't clearly agreed to it, or post nudity or sexual content in your profile;
- post hate speech, or attack people for their religion, caste, ethnicity, nationality, gender, disability or other characteristics;
- involve, sexualise or endanger a child in any way. See our Child Safety Standards;
- offer or ask for sex for money, or take part in trafficking or exploitation;
- use bots, scrapers or automation, or try to break, overload or get around the security of the service;
- record calls or share screenshots of conversations to embarrass or harm someone;
- do anything illegal.
Your content
You own the photos, text and voice notes you post. You give us a limited licence to store, display and process them only to run Soulmate (for example, showing your profile to other users, delivering your messages, and checking content for safety). This licence ends when you delete the content or your account, except for copies we must keep for safety or legal reasons as described in the Privacy Policy. Make sure you have the right to everything you post.
Meeting safely
We work hard to keep fake and harmful accounts out, but we cannot check everyone's background or guarantee anyone's identity or intentions. A verified badge means someone passed our selfie check, not that we vouch for them. Take your time, keep conversations in the app until you trust someone, meet first in a public place, tell a friend or family member where you're going, and never send money to someone you met online. Report anything that feels wrong.
Soulmate Gold
Soulmate is free to use. Soulmate Gold is an optional subscription with extra features, sold through Google Play.
- Prices are shown in the app before you buy.
- Subscriptions renew automatically until you cancel in Google Play (Play Store → Payments and subscriptions). Cancelling stops the next renewal; you keep Gold until the end of the paid period.
- Refunds follow Google Play's refund policies. Deleting your account does not cancel a Google Play subscription by itself, so cancel it in Google Play first.
- We may change Gold features or prices with notice. Price changes apply from your next renewal, and Google Play will ask you to agree where required.
AI features
Suggestions from our AI features (icebreakers, bio help, "why you might click", search) may be imperfect. They are suggestions only; you decide what to send. AI never acts as a user or chats with you as a person.
Enforcement
If you break these terms, we may remove content, limit features, or suspend or permanently ban your account, with or without warning depending on how serious it is. Serious harm, including anything involving children, is reported to the authorities. Paid time is not refunded when an account is banned for breaking these terms, unless the law requires it. If you think we made a mistake, write to support@dreamithq.com and a person will review it.
Leaving Soulmate
You can delete your account at any time in the app or at soulmate.dreamithq.com/delete-account. We may stop offering Soulmate in some places, or end the service, with reasonable notice where possible.
Liability
We provide Soulmate "as is". To the extent the law allows, we are not responsible for how other users behave on or off the app, and we are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer.
Law and disputes
These terms are governed by the laws of Bangladesh, without affecting any mandatory consumer protections of the country where you live. Please contact us first so we can try to solve any problem informally.
We may update these terms. If changes are important, we'll tell you in the app before they take effect.
Contact
Dream Group, Dhaka, Bangladesh
Email: support@dreamithq.com